Should I Offer End-User Training?

This post is about my software product Hyperion. You can read more about it here.

Recently, a customer sent me a decision.

How are other organizations that are using your software handling training end-users? Do you offer training? If so, how much does it cost?

I don’t want to spend a substantial portion of my time training people. I want to spend time working on the business. My long-term plan has always been to create training material.

But I don’t have any training material yet. And I don’t think I could have faith in the quality of anything I create today. I don’t have a good sense of what questions people would ask.

If I conduct a few trainings, then I could learn about the product’s pain points and unintuitive parts (which would help me improve it and help with creating the training material). So a training makes sense this year.

I also want to avoid my customers having a bad experience. Chances of that increase if I don’t give them any training at all (especially if they’re asking for it).

I decided to offer training this year to any organization that would cover my expenses. Out of 15 organizations using the software, I can’t imagine more than five or six will take me up on it. That will give me the experience I need, while opening the door for anyone who really needs the help.

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